FAQs

1. How can I contact you?

You can contact us by sending an email to sentryllhelp@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipping from?

Our products are shipped from various locations depending on availability and proximity to our customers. We work with trusted suppliers and manufacturers worldwide to ensure timely delivery.

3. What is your refund policy?

We offer a 30-day refund policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please refer to our refund policy for more details.

4. How long does shipping take?

Shipping times may vary depending on your location and the product you have ordered. Generally, our products are delivered within 7-14 business days. Please note that international orders may take longer due to customs clearance procedures.

5. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please be aware that customs fees, import duties, and taxes may apply depending on your country's regulations. These additional charges are the responsibility of the customer.

6. Can I track my order?

Yes, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.

7. What payment methods do you accept?

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept Apple Pay, Google Pay and Shop Pay, to ensure extra security.

8. Are your products covered by a warranty?

Yes, our products are covered by a manufacturer's warranty. The warranty period may vary depending on the product. If you encounter any issues with your purchase, please contact us, and we will assist you in resolving the matter.

9. Can I cancel or modify my order?

Once an order is placed, it is processed and shipped as quickly as possible. Therefore, we cannot guarantee cancellations or modifications. If you need to make any changes to your order, please contact us immediately, and we will do our best to accommodate your request.

10. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please reach out to us with your requirements, and we will provide you with a customized quote.